ChurnZero Expert Reviews, Pricing, Alternatives - 2022

Phil Strazzulla
HR Tech Expert, Harvard MBA, Software Enthusiast
November 12, 2022

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ChurnZero Versus the Competition

ChurnZero is a feature-rich platform that lets you view and make decisions based on customer lifecycles that can easily be integrated with your systems.

If you're ready to get a ChurnZero demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!


ChurnZero Review

Aptly named, ChurnZero's mission is for companies to avoid customer churn by helping them understand their relationships at every touchpoint. Its customer success platform is designed to seamlessly integrate with CRM systems and applications, increasing the productivity of customer success managers.

Churnzero lets companies save time with its comprehensive reports, personalize communication with customers, and measure analytics in its platform.

Who shouldn't buy ChurnZero

ChurnZero Customers

  • Unane
  • DonorSearch
  • Bloomfire
  • FiscalNote
  • Untappd

ChurnZero: Great view of customer lifecycles

ChurnZero Stats

  • 100% increase in Account-to-CSM ratio (ConsumerAffairs)
  • 50% reduction in onboarding time for customers (Inflow Communications)
  • +21% retention rate in the first year of adoption (HomeActions)

ChurnZero Key Features

  • Customer lifecycle: Get insights from a comprehensive dashboard that aggregates data from various sources to display all stages of the customer lifecycle.
  • Customer segmentation: Improve outcomes by targeting specific customers based on lifecycle, usage, and behavior.
  • Personalized in-app communication: Ditch the phone and email and talk to your customers about concerns and new products while they are engaged in your app.

ChurnZero also has capabilities for:

  • Dashboard customization
  • Health scores
  • Surveys
  • Collaboration chatbots
  • Real-time alerts

ChurnZero Key Integrations

  • Salesforce
  • HubSpot
  • Zendesk
  • Freshdesk
  • Intercom

ChurnZero also has a REST API to let you integrate into a system not yet offered by the platform.

ChurnZero Pricing

Pricing plans are not available on the ChurnZero website. Book a demo and request a quote to get the right price for your company.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
$5 per person per month
$6.50 per person per month
$2 per person per month

ChurnZero is Best For

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
$5 per person per month
$6.50 per person per month
$2 per person per month

ChurnZero Implementation

Request a free demo over at the ChurnZero website by providing your email address to get started with the software platform.

ChurnZero Customer Success

ChurnZero has an extensive knowledge base with a topic hub on platform features, technical articles for implementation, best practices, FAQs, and customer news. Customers can also join the ChurnZero Community where they can connect with each other, participate in discussion threads, and see upcoming events.

For more inquiries, customers can submit a request containing a subject, description, and optional attachments regarding the issue of concern.

About ChurnZero

As a next step you can visit the ChurnZero website or read our research on the Top Customer Success Software.

As a next step you can visit the ChurnZero website or read our research on the Top Customer Success Software.

ChurnZero Alternatives

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Catalyst is a neat, intuitive platform created by customer success leaders for customer success teams with all the key features you need to build deep relationships with your customers.
Akita offers features including 360-degree views, segmentation, health scoring, automated alerts, task management, and more to drive customer success in your company.
Totango offers a suite of feature-rich customer success products with both permanently free and customizable enterprise pricing plans for companies of any size.
ClientSuccess offers customer success software that’s easy to implement and focuses on all customer touchpoints, with detailed and shareable customer health metrics.
Freshdesk Customer Success takes a data-driven approach to make your company proactive with automation, churn reports, customer health monitoring, and more.
With many features including customizable and shareable dashboards, playbook creation, and predictive analytics, Custify is a great customer success software for companies of any size.
Zendesk offers a feature-rich customer service platform complete with tools for customer support and team collaboration that can scale with businesses.
Service Hub combines all your customer service data and channels on a single platform, so companies can efficiently maintain customer relationships from onboarding, support, retention, and growth.
With its comprehensive 360 view and automated workflows, Strikedeck helps companies prevent churn, expand accounts, foster a customer-centric culture, and more.
Planhat combines simple and elegant design with powerful customer success features for startup businesses, scaling companies, and established enterprises.
Gainsight gives you a clean, actionable, and customizable 360 view dashboard with prescriptive playbooks to help you deliver the best outcomes for your customers.
CustomerSuccessBox is an AI-powered customer success software with a specific, measurable goal: to let your company achieve a 125% net revenue retention rate achieved by only 10% of all SaaS businesses.


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