Qualtrics Expert Review, Pricing, Alternatives - 2021

Listed in our research about the Top CEM Solutions

Author Phil Strazzulla, HR Tech Expert, Harvard MBA, Finance and Software Nerd
Phil Strazzulla: HR Tech Expert, Harvard MBA, Finance and Software Nerd
October 18, 2021
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This all-encompassing experience suite can help your customers, employees, product, and brand.

What's Inside

Qualtrics Review

Owned by SAP, Qualtrics is a holistic CX platform that aims to enhance customer experience through data-driven actions. Its multi-channel support facilitates smooth customer engagement and allows you to perform closed-loop follow-ups. 

With its robust survey tool, Qualtrics XM allows you to effortlessly collect customer feedback. Once feedback is gathered, it is automatically analyzed by Qualtrics’ intelligent features, namely Text IQ, Stats IQ, and Predict IQ to uncover customer sentiment and make accurate predictions about customer behavior. Tailored insights and suggested actions are automatically generated, allowing your team to focus on deploying strategies that improve customer satisfaction and foster long-term loyalty.

Besides its customer experience management solution, the company also offers products that help businesses manage employee, product, and brand experience.

Qualtrics Customers

HP, Adidas, Under Armour, IBM, Samsung, Spotify, Hulu, Toyota, Philips, 3M, Sephora, CocaCola.

Qualtrics Stats

  • Qualtrics Customer XM has a 633% ROI
  • Trusted by over 12,000 of the world's leading brands and 99 of the top 100 business schools

Qualtrics Resources

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Buying HR Software? Here's some quick advice

Key Qualtrics Features

  • Multi-channel customer feedback collection
  • Customizable surveys
  • Predictive analytics
  • Sentiment analysis
  • Text analysis
  • Customer segmentation
  • Knowledge management
  • Negative feedback management
  • Analytics
  • Reporting
  • Mobile access

Qualtrics Implementation

Qualtrics Customer Success

Qualtrics has a help center with articles and technical documentation for customers to self-serve. Customers can also submit a support request if further help is needed.

Qualtrics Key Integrations

Qualtrics integrates with several 3rd party tools including Salesforce, Tableau, Marketo, Slack, Adobe Analytics, Zendesk, Freshdesk, Hubspot, ServiceNow, Microsoft Dynamics, Zapier, Facebook Messenger, Jira, Microsoft Teams, Brandwatch, ReviewTrackers, and WhatsApp. Additional integrations are also possible through Zapier and APIs.

What to be aware of

Qualtrics Pricing

You can contact the Qualtrics sales team for a price quote, request a demo as well as a free trial.

Get A Quote
» Save Money: Check out our resource on how to save money when buying HR tools

Qualtrics Alternatives

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CEM Solutions - MedalliaMedallia

Strong text analytics features

CEM Solutions - ClarabridgeClarabridge

Automated text and speech analyzing

CEM Solutions - ZendeskZendesk

Robust customer support and experience management

CEM Solutions - QualtricsQualtrics

Holistic CX platform

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Omnichannel support

CEM Solutions - SatmetrixSatmetrix

Customizable surveys

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AI-powered platform

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Content and asset management capabilities

CEM Solutions - SAS Customer Intelligence 360SAS Customer Intelligence 360

Used by Fortune 100

CEM solutions - PickFuPickFu

Consumer research through split testing

CEM Solutions - Zoho CRM PlusZoho CRM Plus

Unified experience and engagement