Medallia Review 2021: Alternatives, Pricing, Features

Phil Strazzulla, HR Tech Expert
October 14, 2020

Medallia can analyze multi-channel feedback in real-time to uncover patterns and predict behavior.

What's Inside

Medallia Review

Medallia is easily one of the leading CEM solutions available with over 1 million active users monthly. With its intuitive, cloud-based interface, Medallia allows you to collect customer feedback from multiple channels and analyze it in real-time to detect patterns, uncover sentiment, and predict behavior.

Medallia’s text analytics feature employs artificial intelligence (AI) and machine learning to automatically analyze textual feedback and turn it into useful insights while its action intelligence allows you to automate high-impact tasks such as risk detection and suggestion mining so you can identify at-risk customers, understand the drivers behind their behavior, and implement effective strategies that lead to their retention.

Medallia Customers

PayPal, Lego, Comcast, Hilton, Samsung, Sephora, Wells Fargo.

Medallia Stats

  • 4.5B+ experiences processed per year
  • 8T calculations in a single day
  • 1M+ active users in a single month

Medallia Resources

No items found.

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Key Medallia Features

  • Multichannel customer engagement and feedback collection
  • Customer profiles
  • Customer journeys
  • Customer lifecycle insights
  • Text analytics
  • AI-powered risk detection and suggestions
  • Real-time reporting and analytics
  • Action and case management
  • Reporting

Medallia Implementation

Medallia Customer Success

For help using the Medallia system, customers can contact Medallia’s support team using the form on their Contact Us page.

Medallia Key Integrations

Medallia integrates with several tools for customer relation management (CRM), enterprise resource planning (ERP), team collaboration, customer engagement, marketing automation and more.

What to be aware of

Medallia Pricing

Medallia’s pricing isn’t disclosed on their website. Contact their sales team to get a price quote according to your needs and operation size.

Medallia Alternatives

No items found.

Holistic CX platform


Strong text analytics features


AI-powered platform

Adobe Experience Manager

Content and asset management capabilities

SAS Customer Intelligence 360

Used by Fortune 100


Robust customer support and experience management


Customizable surveys

Zoho CRM Plus

Unified experience and engagement


Automated text and speech analyzing


Omnichannel support