Acoustic Experience Analytics Review 2021: Alternatives, Pricing

Phil Strazzulla, HR Tech Expert
October 14, 2020

Acoustic Experience Analytics is powerfully AI-operated allowing you to deeply analyze customer behavior.

What's Inside

Acoustic Review

Formally known as IBM Tealeaf, Acoustic Experience Analytics is an AI-powered platform that allows businesses to analyze and get to the root cause of customer behavior to improve customer retention and conversion rates.

With advanced features such as Session Replay, Anomaly Detection, Struggle Analytics, Acoustic Experience Analytics helps you understand how customers interact with your sites or mobile apps and provides you with all the insights you need to create personalized marketing campaigns, guide your product and UX/UI design teams in prioritizing certain feature developments and updates as well as quickly diagnose and fix any problems that can cause negative user experiences such as technical glitches, design defects etc.

Acoustic’s platform also provides security features that’ll identify and alert you of any suspicious or potentially fraudulent online activities.

Acoustic Customers

KDDI, Cuisinart, Republic Services, Banco Supervielle, National Theatre, USO, PayPal, Rakuten.

Acoustic Stats

Acoustic Resources

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Key Acoustic Features

  • Session replay 
  • Anomaly detection
  • Struggle analytics
  • AI-powered analytics
  • Fraud detection

Acoustic Implementation

Acoustic Customer Success

Acoustic Experience Analytics has a help center with articles and technical documentation for customers to self-serve. Customers can also submit a support request or call the support team if further help is needed.

Acoustic Key Integrations

What to be aware of

Acoustic Pricing

Acoustic Experience Analytics’ pricing isn’t disclosed on their website. Contact their sales team to get a price quote according to your needs and operation size.

Acoustic Alternatives

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Medallia

Strong text analytics features

Satmetrix

Customizable surveys

Qualtrics

Holistic CX platform

Clarabridge

Automated text and speech analyzing

Adobe Experience Manager

Content and asset management capabilities

Zoho CRM Plus

Unified experience and engagement

Acoustic

AI-powered platform

Genesys

Omnichannel support

Zendesk

Robust customer support and experience management

SAS Customer Intelligence 360

Used by Fortune 100