Catalyst Expert Reviews, Pricing, Alternatives - 2022

Phil Strazzulla
HR Tech Expert, Harvard MBA, Finance and Software Nerd
May 16, 2022
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Catalyst Versus the competition

Catalyst is a neat, intuitive platform created by customer success leaders for customer success teams with all the key features you need to build deep relationships with your customers.

If you're ready to get a Catalyst demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!


Catalyst Review

Catalyst is a New York-based company founded in 2017 by customer success managers who wanted to solve problems in the field. With the help of designers and developers, Catalyst created a well-designed and comprehensive platform to boost teams' efficiencies in customer success.

Catalyst integrates with plenty of systems and creates a centralized dashboard, enabling companies to take action against customer churn.

Who shouldn't buy Catalyst

Though Catalyst has many resources available on its website, we find case studies and customer reviews to be quite lacking. If you're interested in getting the platform, it's advisable to ask about those during your demo.

Catalyst Customers

  • Spring Health
  • Heap
  • Braze
  • Gremlin

Catalyst: Well-designed with easy implementation

Catalyst Stats

Catalyst Key Features

  • Lifecycle management: Automatically track customer journeys, define goals, and see what tasks have been completed at the current phase
  • Product usage: Set up and customize metrics for product usage easily with one-click integrations and Salesforce graphs.

Catalyst also has capabilities for:

  • Customer segmentation
  • Health scores
  • Reporting and analytics
  • Email automation

Catalyst Key Integrations

  • Salesforce
  • Segment
  • Zendesk
  • Slack
  • Mixpanel

Catalyst Pricing

Catalyst's pricing model offers unlimited access to the platform to give you full support and enable customer-centric collaboration within your company. Get a quote by providing details including company name, number of employees in your company, and which CRM software you use.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
$5 per person per month
$6.50 per person per month
$2 per person per month

Catalyst Implementation

Catalyst guarantees that its platform can be implemented within a day. To get started, request a demo by providing the same details above.

Catalyst Customer Success

Catalyst promises full support once customers avail the customer success platform. For questions, you can contact the company's official email.

About Catalyst

As a next step you can visit the Catalyst website or read about alternatives below

As a next step you can visit the Catalyst website or read about alternatives below

Catalyst Alternatives

Gainsight gives you a clean, actionable, and customizable 360 view dashboard with prescriptive playbooks to help you deliver the best outcomes for your customers.
ChurnZero is a feature-rich platform that lets you view and make decisions based on customer lifecycles that can easily be integrated with your systems.
With many features including customizable and shareable dashboards, playbook creation, and predictive analytics, Custify is a great customer success software for companies of any size.
ClientSuccess offers customer success software that’s easy to implement and focuses on all customer touchpoints, with detailed and shareable customer health metrics.
CustomerSuccessBox is an AI-powered customer success software with a specific, measurable goal: to let your company achieve a 125% net revenue retention rate achieved by only 10% of all SaaS businesses.
Totango offers a suite of feature-rich customer success products with both permanently free and customizable enterprise pricing plans for companies of any size.
Freshdesk Customer Success takes a data-driven approach to make your company proactive with automation, churn reports, customer health monitoring, and more.
Planhat combines simple and elegant design with powerful customer success features for startup businesses, scaling companies, and established enterprises.
Service Hub combines all your customer service data and channels on a single platform, so companies can efficiently maintain customer relationships from onboarding, support, retention, and growth.
With its comprehensive 360 view and automated workflows, Strikedeck helps companies prevent churn, expand accounts, foster a customer-centric culture, and more.
Zendesk offers a feature-rich customer service platform complete with tools for customer support and team collaboration that can scale with businesses.
Akita offers features including 360-degree views, segmentation, health scoring, automated alerts, task management, and more to drive customer success in your company.
Listed in our research about the Top Customer Success Software
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