Akita Expert Reviews, Pricing, Alternatives - 2022

Phil Strazzulla
HR Tech Expert, Harvard MBA, Finance and Software Nerd
May 16, 2022
We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a small fee if you click on vendor links on this page.
Learn more

Akita Versus the competition

Akita offers features including 360-degree views, segmentation, health scoring, automated alerts, task management, and more to drive customer success in your company.

If you're ready to get a Akita demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!


Akita Review

Founded in 2014, Akita's mission is for companies to maintain and nurture relationships with their customers. The company is dedicated to contributing to a customer-centric movement to drive growth in SaaS.

The Akita platform breaks down data into powerful insights and alerts to empower customer success teams.

Who shouldn't buy Akita

Of all the customer success tools on our list, Akita offers the least in customer reviews and case studies. It's best to ask about these in your demo with the company.

Akita Customers

Akita: Actionable alerts and automation tools

Akita Stats

Akita Key Features

  • Actionable alerts: Immediately take action when customers are ready for upselling or are at risk of churning.
  • Customer success planner: Create and manage scheduled tasks to streamline your customer success workflow.

Akita also has capabilities for:

  • Customer segmentation
  • Automated playbooks
  • Account health scoring
  • Customizable dashboards

Akita Key Integrations

  • Agile CRM
  • CustomerThermometer
  • SurveyMonkey
  • Freshdesk
  • AskNicely

Akita Pricing

Akita offers three pricing plans:

  • Start (for companies starting their success teams): $200 per month billed monthly or $160 per month billed annually, for three users, with essential features for customer success
  • Connect (for companies looking for scalable success strategies): $600 per month billed monthly or $480 per month billed annually, for five users, white-glove onboarding, and over 80 app integrations
  • Customize (for teams with non-standard requirements): Custom pricing, with advanced integrations and a dedicated success engineer
Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
$5 per person per month
$6.50 per person per month
$2 per person per month

Akita Implementation

To get started, request a demo with Akita by providing details including company and work email. For Connect and Customize plans, a complimentary onboarding session with an Akita specialist is included to help you connect data sources and configure your account. Configuration takes only days with some initial help from your IT team.

Akita Customer Success

Akita's self-service knowledge base and email support are accessible for all plans. Help desk and email support are available on weekdays from 9:00 AM to 9:00 PM GMT. A dedicated success engineer is also available for Customize plans to help companies build scalable customer success programs.

About Akita

As a next step you can visit the Akita website or read about alternatives below

As a next step you can visit the Akita website or read about alternatives below

Akita Alternatives

Gainsight gives you a clean, actionable, and customizable 360 view dashboard with prescriptive playbooks to help you deliver the best outcomes for your customers.
ChurnZero is a feature-rich platform that lets you view and make decisions based on customer lifecycles that can easily be integrated with your systems.
With many features including customizable and shareable dashboards, playbook creation, and predictive analytics, Custify is a great customer success software for companies of any size.
ClientSuccess offers customer success software that’s easy to implement and focuses on all customer touchpoints, with detailed and shareable customer health metrics.
CustomerSuccessBox is an AI-powered customer success software with a specific, measurable goal: to let your company achieve a 125% net revenue retention rate achieved by only 10% of all SaaS businesses.
Totango offers a suite of feature-rich customer success products with both permanently free and customizable enterprise pricing plans for companies of any size.
Freshdesk Customer Success takes a data-driven approach to make your company proactive with automation, churn reports, customer health monitoring, and more.
Planhat combines simple and elegant design with powerful customer success features for startup businesses, scaling companies, and established enterprises.
Service Hub combines all your customer service data and channels on a single platform, so companies can efficiently maintain customer relationships from onboarding, support, retention, and growth.
With its comprehensive 360 view and automated workflows, Strikedeck helps companies prevent churn, expand accounts, foster a customer-centric culture, and more.
Zendesk offers a feature-rich customer service platform complete with tools for customer support and team collaboration that can scale with businesses.
Catalyst is a neat, intuitive platform created by customer success leaders for customer success teams with all the key features you need to build deep relationships with your customers.
Listed in our research about the Top Customer Success Software
You might also be interested in the following buyer guides:
Applicant Tracking SoftwareEmployee Recognition SoftwareVideo Interview Software

Review Methodology

We take our research process seriously and want to make sure we are presenting our readers with the very best solutions in a given software category. Check out this guide to learn how we evaluate vendors before featuring them in our buyer guides.

Advice on buying HR tech video