Adobe Experience Manager Expert Review, Pricing, Alternatives - 2022

Huda Idris
Technical writer, HR software advisor, and marketing strategist
May 17, 2022
We spend hundreds of hours researching the best HR and recruiting software so you don’t have to.  We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software.  However we may earn a small fee if you click on vendor links on this page.
Learn more

Adobe Experience Manager Versus the competition

Being a part of a comprehensive digital marketing suite that is the Adobe Marketing Cloud, AEM provides features for content creation, digital asset management, and form building.

If you're ready to get a Adobe Experience Manager demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

Pros
Cons

Adobe Experience Manager Review

Adobe Experience Manager (AEM) is a cloud-native customer experience tool with a content and digital asset management-centric approach. Being a part of a comprehensive digital marketing suite that is the Adobe Marketing Cloud, AEM provides features for content creation, digital asset management, and form building. 

Its AI-powered tools provide you with insights into the kind of content your customers like across all channels so you can continue delivering consistent and personalized experiences. Among the platform's features are audience segmentation, customer profiles, identity control, location mapping, as well as data governance, ingestion, and more.

Who shouldn't buy Adobe Experience Manager

Adobe Experience Manager Customers

The Home Depot, PGA, Lenovo, Briggs & Stratton, Philips, Helly Hansen, Walgreens Boots Alliance.

Adobe Experience Manager: Content and asset management capabilities

Adobe Experience Manager Stats

Adobe Experience Manager Key Features

  • Omni-channel experience management
  • Content creation
  • Digital asset management
  • Form building
  • Customer profiles
  • Audience segmentation
  • Identity control
  • location mapping
  • Data governance
  • Data ingestion
  • Reporting
  • Mobile access

Adobe Experience Manager Key Integrations

AEM's architecture is open and extensible, making it easy to integrate with various business solutions including those from SAP, Oracle, Microsoft, AWS, Paypal, Google and Salesforce.

Adobe Experience Manager Pricing

AEM has a flexible licensing model with a price point that is dependent on the components and features you need. You may contact Adobe's sales team for a demo and quote.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Adobe Experience Manager Implementation

Adobe Experience Manager Customer Success

AEM has a knowledge base with articles for customers to self-serve. Customers can also submit a support request if further help is needed.

About Adobe Experience Manager

As a next step you can visit the Adobe Experience Manager website or read about alternatives below

As a next step you can visit the Adobe Experience Manager website or read about alternatives below

Adobe Experience Manager Alternatives

Zendesk is a well-known provider in this space. They combine customer support and experience management in one platform that's robust, scalable, and user-friendly.
PickFu is easy to use; you can start creating and deploying polls right away from their website, no account or membership necessary.
Aside from covering all the features you would expect from a CEM solution, Medallia can also integrate with enterprise resource planning (ERP) systems to link financial data with customer experiences and suggest improvements accordingly.
Clarabridge is a feature-rich CEM solution. Through social media analytics, customizable surveys, intent prediction capabilities and more, you can make informed decisions driven by the voice of the customer.
SAS Customer Intelligence 360 is a part of a full marketing suite, leveraging data intelligence to let digital marketers make actionable decisions.
Zoho Corp is one of the leading providers of customer support, relationship and experience management tech. You can rely on their CRM Plus solution to deliver exceptional experiences to your customers and convert them into brand advocates.
Qualtrics is all-encompassing experience suite; companies can use it to measure and improve customers, employees, product, and brand experience.
Satmetrix allows you to bring your customers to the center of your decision-making and equips you with all the data you need to drive business performance.
Genesys offers customer experience and contact center solutions to mid-sized and large businesses. Its omnichannel support combined with its AI-powered analytics facilitate customer engagement, feedback collection, and insights extraction.
Leveraging AI, Acoustic Experience Analytics (formally IBM Tealeaf) helps businesses analyze and get to the root cause of customer behavior to improve customer retention and conversion rates.
Listed in our research about the Top CEM Solutions
You might also be interested in the following buyer guides:
Applicant Tracking SoftwareEmployee Recognition SoftwareVideo Interview Software

Review Methodology

We take our research process seriously and want to make sure we are presenting our readers with the very best solutions in a given software category. Check out this guide to learn how we evaluate vendors before featuring them in our buyer guides.

Advice on buying HR tech video