Acoustic Experience Analytics Expert Review, Pricing, Alternatives - 2022

Huda Idris
Technical writer, HR software advisor, and marketing strategist
May 17, 2022
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Acoustic Versus the competition

Leveraging AI, Acoustic Experience Analytics (formally IBM Tealeaf) helps businesses analyze and get to the root cause of customer behavior to improve customer retention and conversion rates.

If you're ready to get a Acoustic demo, we suggest getting in touch for a look at the product and quote. Otherwise, read on!

Pros
Cons

Acoustic Review

With advanced features such as Session Replay, Anomaly Detection, Struggle Analytics, Acoustic Experience Analytics helps you understand how customers interact with your sites or mobile apps and provides you with all the insights you need to create personalized marketing campaigns, guide your product and UX/UI design teams in prioritizing certain feature developments and updates as well as quickly diagnose and fix any problems that can cause negative user experiences such as technical glitches, design defects etc.

Acoustic's platform also provides security features that'll identify and alert you of any suspicious or potentially fraudulent online activities.

Who shouldn't buy Acoustic

Acoustic Customers

KDDI, Cuisinart, Republic Services, Banco Supervielle, National Theatre, USO, PayPal, Rakuten.

Acoustic: AI-powered platform

Acoustic Stats

Acoustic Key Features

  • Session replay 
  • Anomaly detection
  • Struggle analytics
  • AI-powered analytics
  • Fraud detection

Acoustic Key Integrations

Acoustic Pricing

Acoustic Experience Analytics' pricing isn't disclosed on their website. Contact their sales team to get a price quote according to your needs and operation size.

Motivosity Recognize
Motivosity Recognize
Motivosity Lead
Motivosity Listen
Free
$5 per person per month
$6.50 per person per month
$2 per person per month

Acoustic Implementation

Acoustic Customer Success

Acoustic Experience Analytics has a help center with articles and technical documentation for customers to self-serve. Customers can also submit a support request or call the support team if further help is needed.

About Acoustic

As a next step you can visit the Acoustic website or read about alternatives below

As a next step you can visit the Acoustic website or read about alternatives below

Acoustic Alternatives

Zendesk is a well-known provider in this space. They combine customer support and experience management in one platform that's robust, scalable, and user-friendly.
PickFu is easy to use; you can start creating and deploying polls right away from their website, no account or membership necessary.
Aside from covering all the features you would expect from a CEM solution, Medallia can also integrate with enterprise resource planning (ERP) systems to link financial data with customer experiences and suggest improvements accordingly.
Clarabridge is a feature-rich CEM solution. Through social media analytics, customizable surveys, intent prediction capabilities and more, you can make informed decisions driven by the voice of the customer.
Being a part of a comprehensive digital marketing suite that is the Adobe Marketing Cloud, AEM provides features for content creation, digital asset management, and form building.
SAS Customer Intelligence 360 is a part of a full marketing suite, leveraging data intelligence to let digital marketers make actionable decisions.
Zoho Corp is one of the leading providers of customer support, relationship and experience management tech. You can rely on their CRM Plus solution to deliver exceptional experiences to your customers and convert them into brand advocates.
Qualtrics is all-encompassing experience suite; companies can use it to measure and improve customers, employees, product, and brand experience.
Satmetrix allows you to bring your customers to the center of your decision-making and equips you with all the data you need to drive business performance.
Genesys offers customer experience and contact center solutions to mid-sized and large businesses. Its omnichannel support combined with its AI-powered analytics facilitate customer engagement, feedback collection, and insights extraction.
Listed in our research about the Top CEM Solutions
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