The 6 Best HR Chatbots

Updated November 2018

Xor

The Good

Xor’s solution boasts impressive data around driving new conversions into the ATS (>85%). Plus, they understand that chatbots aren’t just about more applicants, they’re about happier candidates. >90% of applicants who engage with Xor’s bot say it’s a good experience. Oh, and this data is based on 1 million conversations with candidates!

The Bad

Most of this company’s customers are based in Eastern Europe right now. Not the worst thing in the world, but worth noting.


Drift

The Good

Drift’s chatbot is one of the most advanced on the market. They have a large and growing engineering team that releases new features on a weekly basis. In fact, the first live “HR Chatbot” that we saw was Drift. It asked us what job family we were interested in, and then how much experience we had. If we said engineering with >3 years, it let us block a time on a recruiter’s calendar, else it directed us towards the ATS.

The Bad

Here’s the thing, Drift isn’t an HR Chatbot - it’s a marketing chatbot. So, their product roadmap is focused on driving sales for their customers, not hires. And, they’re more focused on SalesForce integrations than your ATS.


Olivia

The Good

Olivia has one of the most robust Recruiting Chatbots out there. Their founding team has been in HRTech basically forever and have built everything from job boards in the 90s to recruitment marketing software in the 00s, and now chatbots.

The Bad

We’ve got it from insiders that this solution takes a lot of effort to setup. Basically, they’re sending you a spreadsheet with a few hundred questions the bot will most likely get asked, and then HR to fill in what the response should be. A good way to make sure the bot is comprehensive and accurate, but also a lot of time!


Ideal

The Good

Ideal says you’re sitting on a gold mine with the folks already in your ATS - and we agree. Their solution will go in to see who is a good fit for your existing reqs, resurface them, screen them, and put them in front of your recruiters.

The Bad

Their top of funnel chatbot seems to be very focused on screening, as opposed to driving incremental conversions on the careers site. This means one of the core ROI drivers for recruiting chatbots is under-optimized, at least for now.


Smashfly

The Good

The team that pioneered the recruitment marketing software space is back with the first chatbot that is tightly integrated into a leading candidate relationship management (CRM) offering.

The Bad

This solution is only for companies who’re using Smashfly and is not available as a standalone offering. And, Smashfly’s software is really only designed for companies with >5,000 employees.


Mya

The Good

This company has grown insanely fast with $30 mm of venture funding, and has apparently invested much of that capital into R&D as their offering boasts a 79% reduction in time to interview, a 93% applicant completion rate, and many more interesting stats.

The Bad

While this solution is robust for corporate HR as well as staffing use cases, their solution is enterprise heavy and thus designed for larger organizations, not the mid market.