Customer success software is essential to build deep relationships with customers and ensure they are getting the most value from your product or service. There are many customer success software options available, so it can be hard to know which one is right for your business.
That’s why we’ve put together this list of the top 13 best customer success software products in 2022. We’ve based our ranking on a range of factors, including features offered, pricing, ease of use, and user reviews. So whether you’re looking for a comprehensive solution or a more affordable option that just does the basics, there’ll definitely be something here for you.
Customer success software helps companies manage and track customer interactions, communications, and engagements. It’s an important tool for businesses because it can help them improve customer retention rates, increase sales, and maximize profits.
Without customer success software, companies can lose track of their customers, which can lead to a decrease in sales and an increase in customer churn. Customer success software helps businesses keep tabs on all aspects of the customer relationship, from initial contact through post-sale support.
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Our team tracks thousands of business software solutions to streamline company workflows. These are the best customer success software service companies for all business sizes and types per our research and expert council as of 2022.
Why we love it
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Freshdesk Customer Success takes a data-driven approach to make your company proactive with automation, churn reports, customer health monitoring, and more.
Freshdesk
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Freshworks, the company behind Freshdesk Customer Success, offers a suite of products dedicated to making employees and customers happy. With a focus on customer support and a “customer-for-life” vision, it acquired Natero, a customer success service with artificial intelligence and machine learning in 2019.
Formerly called Freshsuccess, Freshdesk Customer Success offers features to reduce churn and achieve customer goals with a data-driven approach.
Freshdesk
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Freshdesk
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Freshdesk
Pricing:
Freshdesk Customer Success has an Estate plan for companies with dedicated success teams and a Forest plan for enterprises. The Estate plan has capabilities for 10,000 accounts, 100,000 emails per month, and three maintained integrations, while the Forest plan can be used with 200,000 accounts, 250,000 emails per month, and eight maintained integrations:
Best For
Freshdesk Customer Success is best for growing companies and large enterprises with established customer success teams.
Worth Checking Out:
Freshdesk also offers resources on customer analytics, customer onboarding, and data-driven customer success for companies to learn about best practices.
Why we love it
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With its comprehensive 360 view and automated workflows, Strikedeck helps companies prevent churn, expand accounts, foster a customer-centric culture, and more.
Strikedeck
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Strikedeck is a recognized name in customer success founded by pioneers of marketing automation. Its platform uses innovations such as machine learning, workflow automation, and predictive analytics to increase customer engagement.
With its proprietary SaaS solution, Strikedeck enables companies to maximize retention, expansion, and advocacy for their customers.
Strikedeck
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Strikedeck
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Strikedeck
Pricing:
Strikedeck does not provide pricing plans on its website. Schedule a demo and request a quote for your company.
Best For
Strikedeck is a good starting point for companies that want to establish customer support teams.
Worth Checking Out:
Strikedeck has lots of useful resources on its website. Check out their Beginner’s Guide to Customer Success and The Customer Success Handbook to learn about the best practices in the field.
Why we love it
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Totango offers a suite of feature-rich customer success products with both permanently free and customizable enterprise pricing plans for companies of any size.
Totango
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Established in 2010, Totango quickly climbed the ranks to become one of the top-ranked companies in customer success. Spark, its customer success platform, is a goal-oriented software tool that has delivered for companies from startups to Fortune 100 enterprises.
With detailed reports and playbooks among other features, the platform has been shown to increase onboarding, product adoption, and revenue growth for thousands of businesses.
Totango
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Totango
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Totango
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Totango offers two subscription plans:
Best For
With its permanently free and customizable enterprise plans, Totango is perfect for both small businesses and large enterprises.
Worth Checking Out:
Totango has plenty of resources about the platform and best practices for customer success including live and on-demand webinars, guides, ebooks, and reports.
Why we love it
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Gainsight gives you a clean, actionable, and customizable 360 view dashboard with prescriptive playbooks to help you deliver the best outcomes for your customers.
Gainsight
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Today’s technologies allow businesses to automate workflows and scale, but these methods can cause a dent in company-client interactions. Gainsight’s mission is to fill this gap by helping you build and maintain relationships with your customers through insights from actionable dashboards and evidence-based practices on their platform.
Gainsight’s customer success software lets you see customer trends, assess risks, and make decisions based on these vital data.
Gainsight
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Gainsight
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Gainsight
Pricing:
Gainsight recommends customization of pricing to use their product suite. Just provide details including your company and job title to request pricing.
Best For
According to its official website, Gainsight CS is best for enterprises with over 50 customers and multiple data sources.
Worth Checking Out:
In addition to customer success, Gainsight also offers products for customer experience, product experience, and revenue optimization. If that isn’t enough to amaze you yet, check out their hip-hop single Customer Success (Who’s Fired Up?)!
Why we love it
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Catalyst is a neat, intuitive platform created by customer success leaders for customer success teams with all the key features you need to build deep relationships with your customers.
Catalyst
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Catalyst is a New York-based company founded in 2017 by customer success managers who wanted to solve problems in the field. With the help of designers and developers, Catalyst created a well-designed and comprehensive platform to boost teams’ efficiencies in customer success.
Catalyst integrates with plenty of systems and creates a centralized dashboard, enabling companies to take action against customer churn.
Catalyst
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Catalyst
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Catalyst
Pricing:
Catalyst’s pricing model offers unlimited access to the platform to give you full support and enable customer-centric collaboration within your company. Get a quote by providing details including company name, number of employees in your company, and which CRM software you use.
Best For
Catalyst is great for any company looking for a clean, intuitive customer success platform with all key features.
Worth Checking Out:
In addition to informative blog posts, news articles, and podcasts, Catalyst offers free coaching sessions and mental health and wellness resources for customer success teams.
Why we love it
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ClientSuccess offers customer success software that’s easy to implement and focuses on all customer touchpoints, with detailed and shareable customer health metrics.
ClientSuccess
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ClientSuccess aims to build a culture of customer success across all departments in its clients’ companies. Its software consistently garners awards for leadership in customer success and is voted easiest to use and administer.
With core principles around customer onboarding, adoption, retention, and growth, ClientSuccess has found success in helping small startups and global enterprises.
ClientSuccess
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ClientSuccess
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ClientSuccess
Pricing:
ClientSuccess’ pricing plans are not publicly available. Ask for a quote on your scheduled demo to get the right price for your company.
Best For
ClientSuccess is perfect for companies of any size, from small startups to large enterprises.
Worth Checking Out:
ClientSuccess has an extensive library of customer success resources including ebooks, templates, toolkits, and webinars.
Why we love it
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Planhat combines simple and elegant design with powerful customer success features for startup businesses, scaling companies, and established enterprises.
Planhat
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Founded in Sweden, Planhat is a customer platform for services including customer success, sales, marketing, and finance. The company believes that putting customers at the center of businesses and maximizing their lifetime value are the keys to long-term sustainable growth.
Planhat offers an elegant, clean design with real-time data and automation tools to help companies achieve customer success.
Planhat
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Planhat
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Planhat
Pricing:
Planhat offers three plans, all with capabilities for unlimited users:
Each plan has custom pricing. For more details, get a demo and get a quote for your company.
Best For
Planhat is great for companies of any size looking for a beautiful, feature-rich customer success platform.
Worth Checking Out:
Planhat has a podcast called “The Customer Success Channel” in which the host, Anika Zubair, talks about customer success with key players in tech and B2B SaaS.
Why we love it
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CustomerSuccessBox is an AI-powered customer success software with a specific, measurable goal: to let your company achieve a 125% net revenue retention rate achieved by only 10% of all SaaS businesses.
CustomerSuccessBox
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Founded in 2016, CustomerSuccessBox developed a platform that lets companies assess customer success at all stages of the customer lifecycle: from trial and conversion, all the way to upselling and renewal. The outcome-driven company aims for customer success managers to handle hundreds of customer accounts while growing and scaling their businesses.
CustomerSuccessBox guarantees even companies with lower average revenue per account (ARPA) or annual contract value (ACV) will achieve success with its software.
CustomerSuccessBox
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CustomerSuccessBox
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CustomerSuccessBox
Pricing:
The pricing of CustomerSuccessBox starts at $499 a month. CustomerSuccessBox offers subscription plans for different sizes of businesses:
Besides the subscription plans, CustomerSuccessBox also charges a one-time fee for onboarding and $49 per month per integration, though integration is free for G Suite and those via APIs.
Best For
CustomerSuccessBox is great for companies of any size, including startup businesses generating small revenues.
Worth Checking Out:
CustomerSuccessBox releases ebooks, webinars, and blogs teaching how customer success can improve business performance.
Why we love it
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Service Hub combines all your customer service data and channels on a single platform, so companies can efficiently maintain customer relationships from onboarding, support, retention, and growth.
Hubspot
Review:
HubSpot is a leader in the CRM field with a suite of products that start free and can scale with growing companies.
Its Service Hub is a customer service-focused platform for delivering customer support, improving team collaboration, and enriching customer relationships. By bringing customer service systems together in one platform, companies can provide excellent service and satisfy their customers.
Hubspot
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Hubspot
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Hubspot
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HubSpot offers three pricing plans along with a free subscription. All paid plans include 1:1 technical support and storage for up to 15 million contacts:
Best For
HubSpot Service Hub is great for all sizes of companies that want to strengthen customer service.
Worth Checking Out:
HubSpot offers other products in its CRM platform: Marketing Hub, Sales Hub, CMS Hub, and Operations Hub.
Why we love it
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ChurnZero is a feature-rich platform that lets you view and make decisions based on customer lifecycles that can easily be integrated with your systems.
ChurnZero
Review:
Aptly named, ChurnZero’s mission is for companies to avoid customer churn by helping them understand their relationships at every touchpoint. Its customer success platform is designed to seamlessly integrate with CRM systems and applications, increasing the productivity of customer success managers.
Churnzero lets companies save time with its comprehensive reports, personalize communication with customers, and measure analytics in its platform.
ChurnZero
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ChurnZero
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ChurnZero
Pricing:
Pricing plans are not available on the ChurnZero website. Book a demo and request a quote to get the right price for your company.
Best For
ChurnZero is perfect for established enterprises and fast-growing companies that aim to provide excellent customer service.
Worth Checking Out:
Why we love it
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Zendesk offers a feature-rich customer service platform complete with tools for customer support and team collaboration that can scale with businesses.
Zendesk
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Zendesk empowers companies with software tools focused on customer service and sales. Its customer service product, Zendesk for Service, is an easy-to-use platform capable of scaling with businesses. The platform lets companies offer customer support in a variety of ways and boost team productivity with collaboration tools, workspaces, and more.
Zendesk
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Zendesk
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Zendesk
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Zendesk’s customer service platform has separate plans for smaller companies and enterprises:
Best For
Zendesk is great not only for big companies and enterprises – it also offers a program for startups to avail the software for free for six months.
Worth Checking Out:
Zendesk for Sales is another excellent product from the company designed to help businesses accelerate revenue.
Why we love it
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With many features including customizable and shareable dashboards, playbook creation, and predictive analytics, Custify is a great customer success software for companies of any size.
Custify
Review:
Custify believes that both visibility and outreach ability are crucial for customer success. Companies that can see their customers’ user experience and proactively reach out at any stage of the product lifecycle are sure to deliver great outcomes.
Custify combines these two essential elements in a simple and flexible platform that’s easy to integrate for companies of all sizes.
Custify
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Custify
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Custify
Pricing:
Custify offers different pricing plans depending on the size of your company:
Best For
Custify is perfect for both startups looking for their first customer success software and big enterprises with large customer demands.
Worth Checking Out:
Custify also offers resources for customer success, with published ebook guides on customer health scores and customer churn.
Why we love it
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Akita offers features including 360-degree views, segmentation, health scoring, automated alerts, task management, and more to drive customer success in your company.
Akita
Review:
Founded in 2014, Akita’s mission is for companies to maintain and nurture relationships with their customers. The company is dedicated to contributing to a customer-centric movement to drive growth in SaaS.
The Akita platform breaks down data into powerful insights and alerts to empower customer success teams.
Akita
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Akita
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Akita
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Akita offers three pricing plans:
Best For
Akita is great for companies of any size, including startups and large companies.
Worth Checking Out:
A recent blog post reveals that Akita has undergone a major overhaul to address previous issues (i.e., too much support needed for configuration, unanswered questions from customers, pricing difficulties).
Here are some final tips on what to look for when buying customer success software:
The top 13 products that we have listed can be a great starting point, but make sure to ask the right questions and do your research to find the best solution for you.
Want to take the next step in strengthening customer relationships? Check out our review of the top 10 customer loyalty software today!
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